How to completely uninstall Infrastructure Manager and then reinstall it.
When you install IM, the SOAP-runtime-TK3 program is also installed. To FULLY uninstall IM, BOTH programs must be uninstalled from the IM server:
From Control Panel->Programs and Features, UNINSTALL the following 2 programs on the IM client:
1. Nimsoft Infrastructure Manager
Make sure that you delete ALL the files when uninstalling Nimsoft IM.
After both are uninstalled, make sure that the C:\Program Files (x86)\Common Files\MSSoap directory and its contents are also removed. If not, then manually remove them.
Then reinstall Nimsoft Infrastructure Manager.
Navigate to the Primary hub /uimhome page and download and install the correct NimBUS Manager version for the DX UIM version and CU you are currently running, e.g.,