How to completely uninstall DX UIM Infrastructure Manager (IM)

Products

• DX Unified Infrastructure Management (Nimsoft / UIM)
• CA Unified Infrastructure Management On-Premise (Nimsoft / UIM)
• CA Unified Infrastructure Management SaaS (Nimsoft / UIM)

Issue/Introduction

How to completely uninstall Infrastructure Manager and then reinstall it.

Environment

• Any UIM Version for Windows

Resolution

When you install IM, the SOAP-runtime-TK3 program is also installed. To FULLY uninstall IM, BOTH programs must be uninstalled from the IM server:

From Control Panel->Programs and Features, UNINSTALL the following 2 programs on the IM client:

1. Nimsoft Infrastructure Manager
2. SOAP-runtime-TK3

Make sure that you delete ALL the files when uninstalling Nimsoft IM.

After both are uninstalled, make sure that the C:\Program Files (x86)\Common Files\MSSoap directory and its contents are also removed. If not, then manually remove them.

Then reinstall Nimsoft Infrastructure Manager.

Navigate to the Primary hub /uimhome page  and download and install the correct NimBUS Manager version for the DX UIM version and CU you are currently running, e.g.,

• DX UIM 20.45-> IM 20.45
• DX UIM 20.46-> IM 20.46
• DX UIM 20.47-> IM 20.47

Additional Information

https://knowledge.broadcom.com/external/article?articleId=108586