Alerts propagated to ATC without cross threshold
Article ID: 131259
Updated On:
Products
APP PERF MANAGEMENT
CA Application Performance Management Agent (APM / Wily / Introscope)
CUSTOMER EXPERIENCE MANAGER
INTROSCOPE
Issue/Introduction
Experience Card created:
Alert created on the metric grouping with COMBINATION: ALL
Dashboard created with the alert:
After 5 minutes, dashboard shows no alert:
However, cards shows alert status:
Getting on details with Apps|MbbNovoMobileServices|URLS|/AcordoEndpointService:
Responses per Interval:
Alert propagated to Team Center without existing on Investigator/ManagementModule:
Alert Status was not showing in Introscope 10.5.x, It start to be showing in 10.7.0.
What worked in 10.5 was exploitation of a certain behavior in the system and the fact it did what was desired was coincidental. ATC never shown alarm state in the ATC UI. The alarm information was always processed and derived into statuses of components. That is why you can have one alert with all Average Response Time metrics included and only affected components light up red in ATC or experience view. You can try mapping the calculated metric to one specific experience node. Then any alert built on top of that metric will become the status of that node and the node and the corresponding experience card will light up red. This is again an exploitation of a certain product mechanics, not a feature.
<Please see attached file for image>
Alert created on the metric grouping with COMBINATION: ALL
<Please see attached file for image>
Dashboard created with the alert:
<Please see attached file for image>
After 5 minutes, dashboard shows no alert:
<Please see attached file for image>
However, cards shows alert status:
<Please see attached file for image>
Getting on details with Apps|MbbNovoMobileServices|URLS|/AcordoEndpointService:
<Please see attached file for image>
Responses per Interval:
<Please see attached file for image>
Alert propagated to Team Center without existing on Investigator/ManagementModule:
<Please see attached file for image>
Alert Status was not showing in Introscope 10.5.x, It start to be showing in 10.7.0.
What worked in 10.5 was exploitation of a certain behavior in the system and the fact it did what was desired was coincidental. ATC never shown alarm state in the ATC UI. The alarm information was always processed and derived into statuses of components. That is why you can have one alert with all Average Response Time metrics included and only affected components light up red in ATC or experience view. You can try mapping the calculated metric to one specific experience node. Then any alert built on top of that metric will become the status of that node and the node and the corresponding experience card will light up red. This is again an exploitation of a certain product mechanics, not a feature.
Environment
Introscope 10.7.0 with any build.
Resolution
Create an alerto associated with some metric inside "Health" node:
Add below row under "teamcenter-status-mapping.properties" from the ATC or ETC.
GENERICFRONTEND_WITH_AGENT.1=Custom Metric Host (Virtual)|Custom Metric Process (Virtual)|Custom Business Application Agent (Virtual)|By Frontend|<applicationName>|Health
<Please see attached file for image>
<Please see attached file for image>
<Please see attached file for image>
Add below row under "teamcenter-status-mapping.properties" from the ATC or ETC.
GENERICFRONTEND_WITH_AGENT.1=Custom Metric Host (Virtual)|Custom Metric Process (Virtual)|Custom Business Application Agent (Virtual)|By Frontend|<applicationName>|Health
<Please see attached file for image>
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