Alerts propagated to ATC without cross threshold

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Article ID: 131259

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Updated On:

Products

CA Application Performance Management Agent (APM / Wily / Introscope) INTROSCOPE

Issue/Introduction

Experience Card created:

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Alert created on the metric grouping with COMBINATION: ALL

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Dashboard created with the alert:

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After 5 minutes, dashboard shows no alert:

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However, cards shows alert status:

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Getting on details with Apps|MbbNovoMobileServices|URLS|/AcordoEndpointService:

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Responses per Interval:

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Alert propagated to Team Center without existing on Investigator/ManagementModule:

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Alert Status was not showing in Introscope 10.5.x, It start to be showing in 10.7.0.
What worked in 10.5 was exploitation of a certain behavior in the system and the fact it did what was desired was coincidental. ATC never shown alarm state in the ATC UI. The alarm information was always processed and derived into statuses of components. That is why you can have one alert with all Average Response Time metrics included and only affected components light up red in ATC or experience view. You can try mapping the calculated metric to one specific experience node. Then any alert built on top of that metric will become the status of that node and the node and the corresponding experience card will light up red. This is again an exploitation of a certain product mechanics, not a feature.

Environment

Introscope 10.7.0 with any build.

Resolution

Create an alerto associated with some metric inside "Health" node:

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Add below row under "teamcenter-status-mapping.properties" from the ATC or ETC.
GENERICFRONTEND_WITH_AGENT.1=Custom Metric Host (Virtual)|Custom Metric Process (Virtual)|Custom Business Application Agent (Virtual)|By Frontend|<applicationName>|Health

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