Tomcat access log import/analyze job crashes BG with OutOfMemory with app-access log over 500MB

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Article ID: 131251

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Updated On:

Products

Clarity PPM SaaS Clarity PPM On Premise

Issue/Introduction

Clarity BG service crashes with OutOfMemory (OOM) error when running jobs.
In the heap dump we see the issue is caused by Tomcat access log import/analyze job taking over 500MB of the allocated heap.
Then checking the app-access.log we can see it's abnormally long and above 500MB

Environment

Release:
Component: ODENV

Resolution

Caused by DE48744 Tomcat access log import/analyze job crashes BG with OutOfMemory with app-access log over 500MB
currently in review by Engineering

Workaround: Avoid running Tomcat access log import/analyze job for very large app-access logs