sdgtw is not working for our dev and test systems in Service-now

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Article ID: 131239

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Updated On:

Products

DX Infrastructure Management NIMSOFT PROBES

Issue/Introduction

We have cloned our ServiceNow profile and we are not able to save it.
The screen shows a "validation error".

Environment

UIM 8.51
sdgtw 2.10

Resolution

After cloning a ServiceNow profile, do NOT Validate.
Save the cloned profile.
Close the sdgtw configuration tab.
Re-open it.
Continue with validating the profile and field mappings or other configuration.