Can't run on-demand report

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Article ID: 131233

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Updated On:

Products

CA Infrastructure Management CA Infrastructure Management CA Performance Management - Usage and Administration

Issue/Introduction

When running an on-demand report for any device or group the following error is seen: "Get property operation returned empty data set"

Cause

corrupt rib cache

Environment

CAPM 3.x

Resolution

To rebuild the rib cache do the following:
  1. Stop CAPC console and device manager
  2. cd /tmp
  3. mv ribcache ribcache.orig
  4. Start CAPC device manager
  5. Start CAPC console
  6. Close and reopen the browser, then log back into CAPC and retest
It may take several minutes for the rib cache to repopulate but oyu should now be able to run on-demand reports successfully

Additional Information

How to properly restart the CAPM environment:  https://comm.support.ca.com/kb/how-to-properly-restart-the-ca-performance-management-environment/KB000032043