discovery_server crashing

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Article ID: 131229

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Updated On:

Products

DX Infrastructure Management NIMSOFT PROBES

Issue/Introduction

Discovery_server probe is crashing on startup.  The following lines are found in the log:

22 Apr 2019 20:47:49,371 [main] FATAL com.nimsoft.discovery.server.probe.DiscoveryServerProbe - Error initializing probe: (1) error, Received status (1) on response (for sendRcv) for cmd = 'get_connection_string'
22 Apr 2019 20:47:49,371 [main] FATAL com.nimsoft.discovery.server.probe.DiscoveryServerProbe - (1) error, Received status (1) on response (for sendRcv) for cmd = 'get_connection_string'

Cause

Robot.cfg file has become corrupted or the pem file is missing.  A corruption can remove the cryptkey entry from the robot configuration.

Environment

UIM 9.0.2
discovery_server 9.0.2

Resolution

Either
1. Confirm that the cryptkey exists in the robot.cfg file similar to this:
      cryptkey = C:\Program Files (x86)\Nimsoft\security\certificate.pem 
or
2. Confirm that the pem file is located at the location specified by the cryptkey entry in the robot.cfg file.

Additional Information

More information on the cryptkey in the robot.cfg file can be found here:
https://docops.ca.com/ca-unified-infrastructure-management/9-0-2/en/installing/configure-the-robot-cfg-file