The Reason It Seems Service Desk Manager Installs JDK Instead of JRE

Products

• SUPPORT AUTOMATION- SERVER
• CA Service Desk Manager - Unified Self Service
• KNOWLEDGE TOOLS
• CA Service Management - Asset Portfolio Management
• CA Service Management - Service Desk Manager

Issue/Introduction

Service Desk Manager/CMDB would need Java env for some of its processes. In previous versions like 12.9/14.1, JRE was installed and lately users see something more in the JRE folder like compiler javac.exe and some may wonder if it is JDK and if yes why.

For SDM/CMDB 17.2, does Broadcom install JRE or JDK when install the application?

Environment

SDM/CMDB 17.2 Windows, Linux, Unix

Resolution

It is JDK. The reason for this is, in this Java release, Oracle does not offer JRE or Server JRE anymore and only JDK version. As a result, vendors would need to use JDK. Please refer to
https://www.oracle.com/technetwork/java/javase/11-relnote-issues-5012449.html
for more information.