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Service Desk Manager and JDK versus JRE


Article ID: 131224


Updated On:


CA Service Desk Manager CA Service Management - Service Desk Manager


Service Desk Manager (SDM) requires Java for some of its processes.

In previous versions of SDM, like 12.9 or 14.1, JRE was installed. 

However in more recent versions, there is more content in the JRE folder, like compiler javac.exe.

For SDM 17.2 and 17.3, does SDM install JRE or JDK?


Service Desk Manager 17.2 and 17.3

All Supported Operating Systems


In SDM 17.2 and 17.3, JDK is indeed installed.

The reason for this is Oracle does not offer JRE or Server JRE anymore and only JDK version.

As a result, vendors need to use JDK.

Please refer to for more information.