ALERT: Some images may not load properly within the Knowledge Base Article. If you see a broken image, please right-click and select 'Open image in a new tab'. We apologize for this inconvenience.
Service Desk Manager and JDK versus JRE
Article ID: 131224
Updated On:
Products
CA Service Desk Manager
CA Service Management - Service Desk Manager
Issue/Introduction
Service Desk Manager (SDM) requires Java for some of its processes.
In previous versions of SDM, like 12.9 or 14.1, JRE was installed.
However in more recent versions, there is more content in the JRE folder, like compiler javac.exe.
For SDM 17.2 and 17.3, does SDM install JRE or JDK?
Environment
Service Desk Manager 17.2 and 17.3
All Supported Operating Systems
Resolution
In SDM 17.2 and 17.3, JDK is indeed installed.
The reason for this is Oracle does not offer JRE or Server JRE anymore and only JDK version.
As a result, vendors need to use JDK.
Please refer to https://www.oracle.com/technetwork/java/javase/11-relnote-issues-5012449.html for more information.
Feedback
Yes
No
Powered by
