usp_roles rows were modified in the entire table at the same time
Article ID: 131201
Updated On:
Products
SUPPORT AUTOMATION- SERVER
CA Service Desk Manager - Unified Self Service
KNOWLEDGE TOOLS
CA Service Management - Asset Portfolio Management
CA Service Management - Service Desk Manager
Issue/Introduction
usp_roles rows were modified in the entire table at the same time by the same user. Customer wants to know how this was modified
Cause
It was possibly modified through a pdm_load lauched by anyone.
Environment
Service Desk Manager 17
Resolution
We could see that the usp_role table has all last modified date and modified by columns with exact the same date and the same user.
We don't have any evidence in the stdlogs about this changes and also we cannot know how exactly this was done, however, this type of modification would only be possible through a pdm_extract / pdm_load, dur the the way that was done.
The only way to prevent this is to restrict the access to these users.
We don't have any evidence in the stdlogs about this changes and also we cannot know how exactly this was done, however, this type of modification would only be possible through a pdm_extract / pdm_load, dur the the way that was done.
The only way to prevent this is to restrict the access to these users.
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