usp_roles rows were modified in the entire table at the same time
Article ID: 131201
SUPPORT AUTOMATION- SERVERCA Service Desk Manager - Unified Self ServiceKNOWLEDGE TOOLSCA Service Management - Asset Portfolio ManagementCA Service Management - Service Desk Manager
usp_roles rows were modified in the entire table at the same time by the same user. Customer wants to know how this was modified
It was possibly modified through a pdm_load lauched by anyone.
Service Desk Manager 17
We could see that the usp_role table has all last modified date and modified by columns with exact the same date and the same user. We don't have any evidence in the stdlogs about this changes and also we cannot know how exactly this was done, however, this type of modification would only be possible through a pdm_extract / pdm_load, dur the the way that was done. The only way to prevent this is to restrict the access to these users.