Service Desk was restarted after a customization and has problems in WSP.mods

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Article ID: 131200

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Updated On:

Products

SUPPORT AUTOMATION- SERVER CA Service Desk Manager - Unified Self Service KNOWLEDGE TOOLS CA Service Management - Asset Portfolio Management CA Service Management - Service Desk Manager

Issue/Introduction

Service Desk was restarted after a customization and has problems in WSP.mods

Cause

the custom code was incomplete and was affecting the system

Environment

Service Desk Manager 17

Resolution

There was a customizations error in the wsp.mod file there was a custom code:
MODIFY cnt roles { +AUDITLOG(); };

Was replaced to

MODIFY cnt roles { UI_INFO "+AUDITLOG()"; };

Problem was fixed.