The action "Attach Event" set to an Event is not working

Article Id: 131196

Status: Published

Updated On: 22-04-2019 12:06

Products:

CA Service Management - Asset Portfolio Management , CA Service Management - Service Desk Manager

Issue/Introduction:

While trying to attach an event that has an action to attach another event we are experiencing erros due to animator problems as bellow:

04/10 16:11:26.44 2K12DCSDMAPP01 spelsrvr 10464 ERROR pcexec.c 5523 Attempt to call unknown method _errmsg
04/10 16:11:26.47 2K12DCSDMAPP01 spelsrvr 10464 ERROR pcexec.c 6403 Spell interp failed at macro.spl:816:macro::execute: Attempt to call unknown function _errmsg
04/10 16:11:26.49 2K12DCSDMAPP01 animator_nxd 10536 ERROR animator_nxd.c 2723 Method 2 failed for event INTEGRAÇÃO - Direciona chamado para Field Service in animator ANI:3077955 (cr:1002964) for atev:2163123

Cause:

The event Attached in this context is a custom event and there was anything wrong wil the Event macros.

Environment:

Service Desk Manager 17

Resolution:

After customer reviewing the custom event and adjusted the conditions and actions for it, fixing some problems, the event started working well