Tickets are not being opened through maileater
Article ID: 131195
Updated On:
Products
SUPPORT AUTOMATION- SERVER
CA Service Desk Manager - Unified Self Service
KNOWLEDGE TOOLS
CA Service Management - Asset Portfolio Management
CA Service Management - Service Desk Manager
Issue/Introduction
Tickets are not being opened through maileater
Cause
The Security Level in the mailbox was set to NTLM, but there was no configuration to support this security level.
Environment
Service Desk Manager 14 / 17
Resolution
Set the mailbox security level configuration from NTLM to Clean Text.
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