Tickets are not being opened through maileater

Article Id: 131195
Status: Published
Updated On: 23-04-2019 10:59
Products:
SUPPORT AUTOMATION- SERVER , CA Service Desk Manager - Unified Self Service , KNOWLEDGE TOOLS , CA Service Management - Asset Portfolio Management , CA Service Management - Service Desk Manager
Issue/Introduction:

Tickets are not being opened through maileater

Cause:

The Security Level in the mailbox was set to NTLM, but there was no configuration to support this security level.

Environment:

Service Desk Manager 14 / 17

Resolution:

Set the mailbox security level configuration from NTLM to Clean Text.