Error Executing a task for change ticket status - AHD05724

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Article ID: 131193

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Updated On:

Products

SUPPORT AUTOMATION- SERVER CA Service Desk Manager - Unified Self Service KNOWLEDGE TOOLS CA Service Management - Asset Portfolio Management CA Service Management - Service Desk Manager

Issue/Introduction

After modifying some tasks that are already assinged to some tickets, the following error is occurring:

Error 1 attempting to set status to "EXEC": cr_wf.status::status_condition(): AHD05724:the transaction is not allowed.

Cause

After being assigned to active tickets, fo some reason, customer made some changes in the WF task. He changed SLA delay time, etc. it produced an unexpected side effect in the tickets where those tasks were being already previously assigned to.

Environment

Service Desk Manager 14 and 17

Resolution

Advised customer does not change the tasks assigned to active tickets.
If any changes are required, create a new task, instead of change the active task.