Error Executing a task for change ticket status - AHD05724
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Error Executing a task for change ticket status - AHD05724


Article ID: 131193


Updated On:


SUPPORT AUTOMATION- SERVER CA Service Desk Manager - Unified Self Service CA Service Desk Manager CA Service Management - Asset Portfolio Management CA Service Management - Service Desk Manager


After modifying some tasks that are already assinged to some tickets, the following error is occurring:

Error 1 attempting to set status to "EXEC": cr_wf.status::status_condition(): AHD05724:the transaction is not allowed.


Service Desk Manager 14 and 17


After being assigned to active tickets, fo some reason, customer made some changes in the WF task. He changed SLA delay time, etc. it produced an unexpected side effect in the tickets where those tasks were being already previously assigned to.


Advised customer does not change the tasks assigned to active tickets.
If any changes are required, create a new task, instead of change the active task.