Error Executing a task for change ticket status - AHD05724
Article ID: 131193
Updated On:
Products
SUPPORT AUTOMATION- SERVER
CA Service Desk Manager - Unified Self Service
CA Service Desk Manager
CA Service Management - Asset Portfolio Management
CA Service Management - Service Desk Manager
Issue/Introduction
After modifying some tasks that are already assinged to some tickets, the following error is occurring:
Error 1 attempting to set status to "EXEC": cr_wf.status::status_condition(): AHD05724:the transaction is not allowed.
Error 1 attempting to set status to "EXEC": cr_wf.status::status_condition(): AHD05724:the transaction is not allowed.
Environment
Service Desk Manager 14 and 17
Cause
After being assigned to active tickets, fo some reason, customer made some changes in the WF task. He changed SLA delay time, etc. it produced an unexpected side effect in the tickets where those tasks were being already previously assigned to.
Resolution
Advised customer does not change the tasks assigned to active tickets.
If any changes are required, create a new task, instead of change the active task.
If any changes are required, create a new task, instead of change the active task.
Feedback
Yes
No
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