Error Executing a task for change ticket status - AHD05724
Article ID: 131193
SUPPORT AUTOMATION- SERVERCA Service Desk Manager - Unified Self ServiceKNOWLEDGE TOOLSCA Service Management - Asset Portfolio ManagementCA Service Management - Service Desk Manager
After modifying some tasks that are already assinged to some tickets, the following error is occurring:
Error 1 attempting to set status to "EXEC": cr_wf.status::status_condition(): AHD05724:the transaction is not allowed.
After being assigned to active tickets, fo some reason, customer made some changes in the WF task. He changed SLA delay time, etc. it produced an unexpected side effect in the tickets where those tasks were being already previously assigned to.
Service Desk Manager 14 and 17
Advised customer does not change the tasks assigned to active tickets. If any changes are required, create a new task, instead of change the active task.