UIM connector stays in initializing then goes to offline

Products

• CA Service Operations Insight (SOI)

Issue/Introduction

UIM connector stays in initializing state, not coming online and not publishing alert to SOI

Environment

Release:
Component: SOIMGR

Cause

The following error in UIMConnector.log suggest there is an issue with the Catalyst queue client created in UIM primary hub.
"Unable to empty alarm message queue Catalyst: invalid argument"

Resolution

- In our investigation we found that the Catalyst Queue was missing in UIM primary hub. 
   Note: Typing the name wrong would also result in similar error.
To resolve the problem 
- Create the Catalyst queue as per documented procedure in "https://docops.ca.com/soi-connectors/ca-unified- infrastructure-management-uim-connector- 3-9-0/install-upgrade-uninstall-ca-uim-connector"        under section "Configure the Message Queue in CA UIM"
- Stop the catalyst container service on the UIM connector machine
- Delete all files from
  CA\Catalyst\CatalystConnector\container\datastore and
  CA\Catalyst\CatalystConnector\container\nls-store
- Start the catalyst container service on the UIM connector machine