Devices show unknown status in Dx NetOps Portal but show active on the Data Aggregator
Article ID: 131130
Updated On:
Products
CA Infrastructure Management
CA Performance Management - Usage and Administration
Issue/Introduction
Devices show unknown status in Dx NetOps Portal but show active on the Data Aggregator
Devices are polling successfully
Environment
Dx NetOps Performance Mangement
Cause
The data collector system was not set to the correct time. This can cause the devices to appear as unknown as data collected in the time the data collector is set to therefore it appears that no current reach-ability data is present
Resolution
Set the Data Collector system to the correct time.
It is required to use time synchronization software such as NTP to keep the Data Collectors and other Dx NetOps Performance Mangement systems in the correct time.
Additional Information
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