Critical alarm in Infrastructure manager was generated but not sent via email.

book

Article ID: 131123

calendar_today

Updated On:

Products

DX Infrastructure Management NIMSOFT PROBES

Issue/Introduction

The nas configuration contained many different and numerous AO Profiles and preprocessing rules. Triggers were being used as well. In the case based on a trigger, a new alarm was generated. In the evening hours, the alarm was present and noticed in the alarm subconsole but an EMAIL was not being sent. nas AO profile was configured to send an email after 17s but no email was being sent in the evening hours.

Cause

- timespec (nas AO profile defined operating period), did not include the expected hours for 24x7 rule coverage.

Environment

- UIM 8.4.7
- NAS v8.56HF5
- ems v8.45

 

Resolution

The nas AO profile rule for automatically EMAILing the generated critical alarm 'Nimsoft Alert: PWD_eCIS_Mapping Application Unavailable. Engage 7x24 support.', after 17s did not include the expected/correct time range. 

timespec = MO=08:00-17:00;TU=08:00-17:00;WE=08:00-17:00;TH=08:00-17:00;FR=08:00-17:00 

versus 

timespec = SU=00:00-23:59;MO=00:00-23:59;TU=00:00-23:59;WE=00:00-23:59;TH=00:00-23:59;FR=00:00-23:59;SA=00:00-23:59