Experience cards returns "No Traffic" message on all cards

Article Id: 131117

Status: Published

Updated On: 24-05-2019 07:56

Products:

CA Application Performance Management Agent (APM / Wily / Introscope) , INTROSCOPE

Issue/Introduction:

DX APM Team Center Experience cards returns "No Traffic" message on all cards.

Cause:

This is due to the huge amount of data (> 200 GB) accumulated in the customer’s appmap tables.
Size of appmap_id_mappings table and appmap_model_vertices table are very large.
Reasons for large amount of accumulated data:-
A malfunction in the periodic DB tables pruning functionality in the EM
Possible metric explosion by Docker Environment

Environment:

CA APM 10.7 SP 2

Resolution:

Delete rows/duplicate tables from appmap_id_mappings table and appmap_model_vertices table helped.
Engineering has created a APM 10.7 HF jar which fixes the periodic pruning problem of the appmap tables
Please open a support case to obtain the fix, refer to Defect : DE414659