Device/Component shows "No Data Available" for polled metric

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Article ID: 131106

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Updated On:

Products

CA Infrastructure Management CA Infrastructure Management CA Performance Management - Usage and Administration

Issue/Introduction

Device/Component shows "No Data Available" for polled metric. For example, the CPU components are discovered and polling without error, but views based on one or more polled metrics show "No Data Available".

Looking at Detailed Poll Logging from http://<da>:<port>/dcdebug shows the OIDs being polled and returning values, the "Poll response after delta processing" shows values, but the "Poll Response after data processing" shows NULL.

 

 

Cause

This indicates that Metric Filtering has been applied in the associated Monitoring Profile:

https://techdocs.broadcom.com/content/broadcom/techdocs/us/en/ca-enterprise-software/it-operations-management/performance-management/3-7/building/manage-metric-families/configure-metric-filtering.html

Environment

CA Performance Management

Resolution

Unfilter the metrics you wish to collect.

Additional Information

https://techdocs.broadcom.com/content/broadcom/techdocs/us/en/ca-enterprise-software/it-operations-management/performance-management/3-7/building/manage-metric-families/configure-metric-filtering.html