tomcat_view.log file size issue

Article Id: 131055

Status: Published

Updated On: 17-04-2019 08:52

Products:

CA Service Catalog , CA Service Management - Asset Portfolio Management , CA Service Management - Service Desk Manager

Issue/Introduction:

The tomcat_view.log keeps on growing and it doesn't rotate based on the size control configured in log4j.xml at all

The tomcat_view.log file under CA\Service Catalog\logs\view is taking more than 1.2GB ? How can we manage that log.?

Environment:

ITSM Catalog 14.1 , 17.1 and 17.2

Resolution:

It is the outcome of the following piece of configuration in USMHOME/view/conf/server.xml file :

<Valve className="org.apache.catalina.valves.AccessLogValve" directory="__USMHOME__/logs/view" prefix="tomcat_view" suffix=".log" pattern="common" resolveHosts="false" rotatable="false"/>

By default , the property rotatable is set as "false" in access valve log configuration above .

The solution for it :

1. stop catalog service on catalog server

2 . go to USM_HOME\logs\view\ folder and delete existing tomcat_view.log .

Note : it is important step ! if not deleting the existing tomcat_view.log , the configuration change here has no meaning and will not take effect .

3. update server.xml file under USM_HOME\view\conf\ folder

Change :

<Valve className="org.apache.catalina.valves.AccessLogValve" directory="__USMHOME__/logs/view" prefix="tomcat_view" suffix=".log" pattern="common" resolveHosts="false" rotatable="false"/>

to

<Valve className="org.apache.catalina.valves.AccessLogValve" directory="__USMHOME__/logs/view" prefix="tomcat_view" suffix=".log" pattern="common" resolveHosts="false" rotatable="true"/>

save it .

4. restart catalog service .

Note : the first tomcat_view.log is going to 0 size ( i.e. empty ) . The logging messages will start to write into tomcat_view_<date>.log and in rotatable way .