tomcat_view.log file size issue
Article ID: 131055
Updated On:
Products
CA Service Catalog
CA Service Management - Asset Portfolio Management
CA Service Management - Service Desk Manager
Issue/Introduction
The tomcat_view.log keeps on growing and it doesn't rotate based on the size control configured in log4j.xml at all
The tomcat_view.log file under CA\Service Catalog\logs\view is taking more than 1.2GB ? How can we manage that log.?
The tomcat_view.log file under CA\Service Catalog\logs\view is taking more than 1.2GB ? How can we manage that log.?
Environment
ITSM Catalog 14.1 , 17.1 and 17.2
Resolution
It is the outcome of the following piece of configuration in USMHOME/view/conf/server.xml file :
<Valve className="org.apache.catalina.valves.AccessLogValve" directory="__USMHOME__/logs/view" prefix="tomcat_view" suffix=".log" pattern="common" resolveHosts="false" rotatable="false"/>
By default , the property rotatable is set as "false" in access valve log configuration above .
The solution for it :
1. stop catalog service on catalog server
2 . go to USM_HOME\logs\view\ folder and delete existing tomcat_view.log .
Note : it is important step ! if not deleting the existing tomcat_view.log , the configuration change here has no meaning and will not take effect .
3. update server.xml file under USM_HOME\view\conf\ folder
Change :
<Valve className="org.apache.catalina.valves.AccessLogValve" directory="__USMHOME__/logs/view" prefix="tomcat_view" suffix=".log" pattern="common" resolveHosts="false" rotatable="false"/>
to
<Valve className="org.apache.catalina.valves.AccessLogValve" directory="__USMHOME__/logs/view" prefix="tomcat_view" suffix=".log" pattern="common" resolveHosts="false" rotatable="true"/>
save it .
4. restart catalog service .
Note : the first tomcat_view.log is going to 0 size ( i.e. empty ) . The logging messages will start to write into tomcat_view_<date>.log and in rotatable way .
<Valve className="org.apache.catalina.valves.AccessLogValve" directory="__USMHOME__/logs/view" prefix="tomcat_view" suffix=".log" pattern="common" resolveHosts="false" rotatable="false"/>
By default , the property rotatable is set as "false" in access valve log configuration above .
The solution for it :
1. stop catalog service on catalog server
2 . go to USM_HOME\logs\view\ folder and delete existing tomcat_view.log .
Note : it is important step ! if not deleting the existing tomcat_view.log , the configuration change here has no meaning and will not take effect .
3. update server.xml file under USM_HOME\view\conf\ folder
Change :
<Valve className="org.apache.catalina.valves.AccessLogValve" directory="__USMHOME__/logs/view" prefix="tomcat_view" suffix=".log" pattern="common" resolveHosts="false" rotatable="false"/>
to
<Valve className="org.apache.catalina.valves.AccessLogValve" directory="__USMHOME__/logs/view" prefix="tomcat_view" suffix=".log" pattern="common" resolveHosts="false" rotatable="true"/>
save it .
4. restart catalog service .
Note : the first tomcat_view.log is going to 0 size ( i.e. empty ) . The logging messages will start to write into tomcat_view_<date>.log and in rotatable way .
Feedback
Powered by
