Slow response when using Include Deactivated Tasks and getting context menu from Executions

Products

• CA Automic Workload Automation - Automation Engine

Issue/Introduction

One or both of two scenarios may occur:

1. When using "include deactivated tasks" in the filter of Process Monitoring the response can take minutes or time out
2. When going to Executions for a task and right-clicking to bring up the context menu (for example to choose "Open Report"), it can take a minute or more to show the context menu and gets stuck in "Preparing actions"

Indicative for this behavior is the following error in the JWP log:

U00003434 Server routine 'TaskListComponent/apitasklist/<client>/<user>/<dep>' required '57' minutes and '20' seconds for processing.

for instance:

U00003434 Server routine 'TaskListComponent/apitasklist/100/USER001/DEP002' required '57' minutes and '20' seconds for processing.

Environment

Release: AUTWAB99000-12.2-Automic Workload Automation-Base Edition
Component:

Resolution

Solution:

Update to a fix version listed below or a newer version if available.

Fix version:
Component(s): AWI
Automation Engine v12.2.4 - Available
Automation Engine v12.3.0 - Available