AWI: Slow response when using Include Deactivated Tasks

Products

• CA Automic Workload Automation - Automation Engine

Issue/Introduction

When using "include deactivated tasks" in the filter of Process Monitoring the response can take minutes or time out.

 

Indicative for this behavior is the following error in the JWP log:

U00003434 Server routine 'TaskListComponent/apitasklist/<client>/<user>/<dep>' required '57' minutes and '20' seconds for processing.

for instance:

U00003434 Server routine 'TaskListComponent/apitasklist/100/USER001/DEP002' required '57' minutes and '20' seconds for processing.

Environment

Release: AUTWAB99000-12.2-Automic Workload Automation-Base Edition
Component:

Resolution

Solution:

Update to a fix version listed below or a newer version if available.

Fix version:
Component(s): AWI
Automation Engine v12.2.4 - Available
Automation Engine v12.3.0 - Available