Clarity PPM:NSA Service Fails to start with JVM Error

Products

• Clarity PPM SaaS
• Clarity PPM On Premise

Issue/Introduction

The NSA system error appears when starting the NSA

2019/04/16 17:15:36.024 | Launching a JVM...
2019/04/16 17:15:36.030 | JVM exited while loading the application.
2019/04/16 17:15:36.030 | -Djava.endorsed.dirs=/niku/clarity/apache-tomcat-new/common/endorsed is not supported. Endorsed standards and standalone APIs
2019/04/16 17:15:36.030 | in modular form will be supported via the concept of upgradeable modules.
2019/04/16 17:15:36.030 | Error: Could not create the Java Virtual Machine.
2019/04/16 17:15:36.030 | Error: A fatal exception has occurred. Program will exit.
2019/04/16 17:15:40.638 | Launching a JVM...
2019/04/16 17:15:40.646 | JVM exited while loading the application.
2019/04/16 17:15:40.646 | -Djava.endorsed.dirs=/niku/clarity/apache-tomcat-new/common/endorsed is not supported. Endorsed standards and standalone APIs
2019/04/16 17:15:40.646 | in modular form will be supported via the concept of upgradeable modules.
2019/04/16 17:15:40.646 | Error: Could not create the Java Virtual Machine.
2019/04/16 17:15:40.646 | Error: A fatal exception has occurred. Program will exit.

Environment

Release:
Component: PPMENV

Resolution

1. Rollback the database and Clarity folder.
2. Restart the installation.