ALERT: Some images may not load properly within the Knowledge Base Article. If you see a broken image, please right-click and select 'Open image in a new tab'. We apologize for this inconvenience.
When creating an action item on the Organizer > Action Items portlet a system error is received
Article ID: 131022
Updated On:
Products
Clarity PPM SaaS
Clarity PPM On Premise
Issue/Introduction
STEPS TO REPRODUCE
1. Go to Administration > Data Administration > Lookups
2. Edit the following lookup: Calandar Object Types (id CAL_OBJECT_TYPE)
3. Go to the Values tab and create a new value: Dummy
4. Go to Administration > Studio > Objects > Action Item object > Attributes tab
5. Edit the Object Type field
6. Add some Display Mappings: Green / green / Personal
7. Go to Home > Personal > Organizer > Action items portlet
8. Create an Action Item, fill the required values and Save
Expected Result: The action item to be created and saved successfully.
Actual Result: An error is thrown: System error. Contact system administrator
1. Go to Administration > Data Administration > Lookups
2. Edit the following lookup: Calandar Object Types (id CAL_OBJECT_TYPE)
3. Go to the Values tab and create a new value: Dummy
4. Go to Administration > Studio > Objects > Action Item object > Attributes tab
5. Edit the Object Type field
6. Add some Display Mappings: Green / green / Personal
7. Go to Home > Personal > Organizer > Action items portlet
8. Create an Action Item, fill the required values and Save
Expected Result: The action item to be created and saved successfully.
Actual Result: An error is thrown: System error. Contact system administrator
Cause
This is caused by DE48670
Environment
Clarity PPM 15.X
Resolution
This is currently being analyzed by Engineering
Feedback
Yes
No
Powered by
