Xendesktop probe profile deployment issue

Products

• DX Unified Infrastructure Management (Nimsoft / UIM)

Issue/Introduction

We are deploying Xendesktop probe and followed https://techdocs.broadcom.com/us/en/ca-enterprise-software/it-operations-management/ca-unified-infrastructure-management-probes/GA/alphabetical-probe-articles/xendesktop-xendesktop-monitoring/xendesktop-preconfiguration-requirements.html but still we are seeing the following error after that. 

Cause

There was a problem with the user being used to configure access
 

Environment

Release:
Component: UIMXDK

Resolution

Although the user account appeared to be a member of all the required groups and an admin in citrix studio, the probe was not able to connect with this user. 
Configuring the probe with another user allowed it to connect and monitor the Xen-Desktop server