UI server is down or host is unreachable

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Article ID: 130938

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Updated On:

Products

CA Service Operations Insight (SOI)

Issue/Introduction

When i try to modify the main dashboard preference and save it, an error happen with this message

(CA Service Operations Insight UI Server is down or the host is currently unreachable.)

 

Environment

SOI 4.2

Resolution

UI fix provided from engineering that can be requested through a support case.

To apply the fix create a backup copy of the existing folder 
C:\Program Files (x86)\CA\SOI\SamUI\webapps\sam\ui

Then extract the contents of ui.zip in
C:\Program Files (x86)\CA\SOI\SamUI\webapps\sam\ui

restart the CA SOI User Interface Server Service