Phoenix UI Modern UX Error in various pages including Roadmaps, Projects, Resources

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Article ID: 130930

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Updated On:

Products

Clarity PPM SaaS Clarity PPM On Premise

Issue/Introduction

After upgrading to Clarity PPM 15.6 and using the Phoenix UI theme, the error displays: "An error occurred while receiving resource preferences"
when clicking on any of the following pages in the New User Experience (UX):

  • Resources
  • Projects
  • Roadmaps


<Please see attached file for image>

User-added image

Other similar errors may also be generated including "An error occurred while retrieving preferences." and "An error occurred while retrieving fiscal period ranges". 

Additionally, if you go into Settings->Staffings, Start Period isn't able ot be changed to a different date, and changes made in General aren't saved. 

In Development Tools from the Browser debug, the following error is shown:

{"resourceId":null,"httpStatus":"400","errorMessage":"API-1015 : Invalid filter string '((component = 'project'' . The '=' is not a valid operator for the resource or attribute.","errorCode":"api.errFilterOperator"}
TypeError: Cannot read property 'personalizations' of undefined 
at Object.update 


Errors in the Clarity PPM app-ca.logs show references similar to: 

Invalid operator = for filter string ((component = 'roadmap'
Invalid operator = for filter string ((component = 'project'

Environment

Release:
Component: ODENV

Resolution

Clear the browser cache. (See steps at: KB000023812)

Additional Information

Reference KB000126420 - Known causes of API Errors in the Clarity PPM New UX

Attachments

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