USM error after upgrading to UIM 9.02

book

Article ID: 130875

calendar_today

Updated On:

Products

DX Infrastructure Management NIMSOFT PROBES

Issue/Introduction

Upgraded UIM /UMP from 8.51 to 9.02. However when device is selected on USM portlet get the errors below

A remote function call failed.
This is usually caused by an old version of the portlet in your browser cache.
Please clear your browser cache and refresh the page.

Details:
Cannot invoke method 'getIntervalizedData'.
7 arguments were sent but 9 were expected.

 

Environment

UIM 9.02

Resolution

Below are temporary directories that contain cached data that may be stale. Both directories will be rebuilt when the wasp probe is activated. 

1. Deactivate the wasp probe on UMP robot(s) 
2. Delete the following directories from the UMP robots: 

- <installPath>\Nimsoft\probes\service\wasp\work 
- C:\Windows\temp\liferay 

3. Activate the wasp probe on the UMP robot(s). 
4. Clear the browser cache from the "beginning of time" before accessing the UMP portal