How to look for an empty string in UserAttribute

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Article ID: 130851

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Updated On:

Products

CA Service Operations Insight (SOI)

Issue/Introduction

Have the escalation policy execute when User Attribute (2) is blank

userAttribute1 to userAttribute10 is not set to null by default, it has a blank string.

Environment

SOI 4.2

Resolution

You need to use comparison type Matches regex with with Attribute value ^$
User Attribute (1) Matches regex "^$"