Reset admin user in CA Process Automation

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Article ID: 130849

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Updated On:

Products

CA Service Operations Insight (SOI)

Issue/Introduction

How to reset pamadmin user password

We want to integrate CA SOI with BMC Remedy via CA Process Automation. but i can't login into CA process automation web with admin user. can we reset this user admin?

Environment

SOI 4.x
CA Process Automation

Resolution

To change the PAMADMIN password, please do the following 

1) Log into the Process Automation application in EEM as the EiamAdmin user. 

2) Under Manage Identities Search for the "pamadmin" user. 

3) Once found select that user. Scroll to the bottom of the returned page and check the "Reset Password "box and enter your new Password (see below picture)

<Please see attached file for image>

User-added image

Attachments

1558687076918000130849_sktwi1f5rjvs16f6c.jpeg get_app