Why the following message is prompted "Property of CA Asset Portfolio Manager: restricted access" when attempting to edit a CI?

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Article ID: 130848

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Updated On:

Products

CA Service Management - Asset Portfolio Management CA Service Management - Service Desk Manager

Issue/Introduction



Why the following message is prompted "Property of CA Asset Portfolio Manager: restricted access" when attempting to edit a CI?

Environment

Service Desk 14.1 or higher

Resolution

It occurs because by default the external CIs like those added by Asset Portfolio Management are not allowed to be edited in Service Desk.
In order to change them follow the instructions bellow:

1. Log in SD with an administrator account.
2. Go to the administration tab->Options Manager->Asset Information Service.
3. install "allow_unrestricted_asset_upd"
4. Restart the Service Desk service.

Additional Information

Asset Information Service options