SUMMARY OF DEFECT
The From Address in our email notifications places the sending user's email address (instead of "First_Name Last_Name" or "Last_name, First_Name") in the display name for the From attribute even when the Default Sender address is defined in the CSA. This causes many On Demand customer email systems to reject the emails due to possible spoofing.
EXAMPLE FROM THE EMAIL HEADER:
FROM: "[email protected]
where [email protected]
is the default sender address defined in the CSA.
AFFECTED VERSIONS: AllSTEPS TO REPRODUCE
1. Set up a PPM system with email server information and a default sender address so that it can send emails
2. Perform any activity that will generate an out-of-the-box-notification. I tested adding and removing a participant on a project, sending a report completed notification, submitting a timesheet, and a process manual notification. All performed the same wayExpected Results
: The FROM field will be structured so that "LAST_NAME, FIRST_NAME" or "First_Name Last_Name" in the display portion of the FROM field like most emails.