"Failed to retrieve alarms" error when selecting Alarms in UMP Operator Console

Products

• DX Infrastructure Management
• NIMSOFT PROBES

Issue/Introduction

All of the secondary UMPs display "Failed to retrieve alarms" error when selecting Alarms in UMP -> Operator Console portlet.

Cause

 wasp_alarmviewer_api package is not installed on the secondary UMP

Environment

UIM 9.02+ with Secondary UMPs

Resolution

Deploy the wasp_alarmviewer_api package to all secondary UMPs