"Failed to retrieve alarms" error when selecting Alarms in UMP Operator Console

Article Id: 130824

Status: Published

Updated On: 12-04-2019 10:21

Products:

DX Infrastructure Management , NIMSOFT PROBES

Issue/Introduction:

All of the secondary UMPs display "Failed to retrieve alarms" error when selecting Alarms in UMP -> Operator Console portlet.

Cause:

wasp_alarmviewer_api package is not installed on the secondary UMP

Environment:

UIM 9.02+ with Secondary UMPs

Resolution:

Deploy the wasp_alarmviewer_api package to all secondary UMPs