Windows Services Profile missing in USM Monitoring tab after upgrade to 9.02

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Article ID: 130803

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Updated On:

Products

DX Infrastructure Management NIMSOFT PROBES

Issue/Introduction

Windows Services profile created with UIM 8.51 are missing in USM Monitoring tab after upgrade to 9.02

Cause

Windows Services template version 2.34  is not in Production.

The following query will show 0 in the Production column for Windows Services;

select * from SSRV2Template where probe = 'ntservices' and templateName = 'Windows Services'

Environment

UIM 9.02 upgrade from 8.51 with Windows Service profiles version 2.34

Resolution

1. Deployed ntservices_mcs_templates 3.42 

2. Deactivate/Activate the mon_config_service probe 
Note: This is only required if the mon_config_service is in a suspect state; ie All Monitoring profiles are in a locked state

3. Activated ntservices_mcs_templates 3.42 via the activate_probe_templates_package callback