Windows Services Profile missing in USM Monitoring tab after upgrade to 9.02

Products

• DX Unified Infrastructure Management (Nimsoft / UIM)

Issue/Introduction

Windows Services profile created with UIM 8.51 are missing in USM Monitoring tab after upgrade to 9.02

Environment

UIM 9.02 upgrade from 8.51 with Windows Service profiles version 2.34

Cause

Windows Services template version 2.34  is not in Production.

The following query will show 0 in the Production column for Windows Services;

select * from SSRV2Template where probe = 'ntservices' and templateName = 'Windows Services'

Resolution

1. Deployed ntservices_mcs_templates 3.42 

2. Deactivate/Activate the mon_config_service probe 
Note: This is only required if the mon_config_service is in a suspect state; ie All Monitoring profiles are in a locked state

3. Activated ntservices_mcs_templates 3.42 via the activate_probe_templates_package callback