Windows Services Profile missing in USM Monitoring tab after upgrade to 9.02

Article Id: 130803

Status: Published

Updated On: 13-04-2019 16:25

Products:

DX Infrastructure Management , NIMSOFT PROBES

Issue/Introduction:

Windows Services profile created with UIM 8.51 are missing in USM Monitoring tab after upgrade to 9.02

Cause:

Windows Services template version 2.34 is not in Production.

The following query will show 0 in the Production column for Windows Services;

select * from SSRV2Template where probe = 'ntservices' and templateName = 'Windows Services'

Environment:

UIM 9.02 upgrade from 8.51 with Windows Service profiles version 2.34

Resolution:

1. Deployed ntservices_mcs_templates 3.42

2. Deactivate/Activate the mon_config_service probe
Note: This is only required if the mon_config_service is in a suspect state; ie All Monitoring profiles are in a locked state

3. Activated ntservices_mcs_templates 3.42 via the activate_probe_templates_package callback