Error creating Incident in CA SDM using sdgtw probe

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Article ID: 130782

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Updated On:

Products

DX Infrastructure Management NIMSOFT PROBES

Issue/Introduction

Ticket creation in Servicedesk failes with following error message:

mar 26 18:41:19:000 [pool-20-thread-2, sdgtw] :: Going to get output stream on this connection :: mar 26 18:41:19:896 [pool-20-thread-2, sdgtw] responseCode :: [500] response message :: [Internal Server Error] mar 26 18:41:19:897 [pool-20-thread-2, sdgtw] Error while calling the createIncident for Alarm [FL47353168-26383] java.lang.Exception: {"Error":{"ErrorCode":154,"ErrorMessage":"Exception occurred during operation createIncident","DetailErrorMessage":"A bad parameter was passed to a method. This error occurs if a required parameter is missing, the wrong type was passed, or an invalid value was used.","HTTPResponseCode":"INTERNAL_SERVER_ERROR","HTTPResponseCodeValue":500}} at com.ca.integration.normalization.client.HttpRequestHandler.parseResponse(HttpRequestHandler.java:182) at com.ca.integration.normalization.client.HttpRequestHandler.submit(HttpRequestHandler.java:93) at com.ca.integration.normalization.client.HttpRequestHandler.post(HttpRequestHandler.java:75) at com.ca.integration.normalization.client.NIMRestClient.create(NIMRestClient.java:105) at com.ca.integration.normalization.client.NIMRestClient.createIncident(NIMRestClient.java:222) at com.nimsoft.probe.gateway.sdgtw.AlarmEventProcessor.processAlarmEvent(AlarmEventProcessor.java:227) at com.nimsoft.probe.gateway.sdgtw.AlarmEventProcessor.run(AlarmEventProcessor.java:116) at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1142) at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:617) at java.lang.Thread.run(Thread.java:745)

Environment

UIM is 8.5.1
SDM is 14.1
Sdgtw is 2.1

Resolution

We need to map a request of category for the incident
[05/04/19 04:38:24:024 BST] [qtp1279309678-29] DEBUG common.GenericSOAPDispatchService: Creating service
[05/04/19 04:38:24:024 BST] [qtp1279309678-29] DEBUG common.GenericSOAPDispatchService: Using end point URL : http://175.45.176.212:8090/axis/services/USD_R11_WebService for service : USD_WebService
[05/04/19 04:38:24:024 BST] [qtp1279309678-29] DEBUG common.GenericSOAPDispatchService: Creating dispatch
[05/04/19 04:38:24:024 BST] [qtp1279309678-29] DEBUG common.GenericSOAPDispatchService: Finished refreshing the service and dispatch
[05/04/19 04:38:24:024 BST] [qtp1279309678-29] TRACE sdm.CASDMWebService: SOAP Request to follow...
[05/04/19 04:38:24:024 BST] [qtp1279309678-29] TRACE sdm.CASDMWebService: <?xml version="1.0" encoding="UTF-8" standalone="no"?>
<SOAP-ENV:Envelope xmlns:SOAP-ENV="http://schemas.xmlsoap.org/soap/envelope/">
<SOAP-ENV:Header/>
<SOAP-ENV:Body>
<sid>****</sid>
<creatorHandle/>
<attrVals>
<string>summary</string>
<string>Average (2 samples) disk free on C:\ is now 7%, which is below the warning threshold (10%) out of total size 54.9 GB</string>
<string>severity</string>
<string>3</string>
<string>urgency</string>
<string>3</string>
<string>affected_resource</string>
<string>10.166.129.50</string>
<string>impact</string>
<string>3</string>
<string>description</string>
<string>Message: Average (2 samples) disk free on C:\ is now 7%, which is below the warning threshold (10%) out of total size 54.9 GB  AlarmID: OO45424925-46353  Origin: PGSUIM_PRM  SubSystem: Disk</string>
<string>priority</string>
<string>1</string>
<string>group</string>
<string>cnt:90B215C1D8789D4FABEE1645CEF3D6EE</string>
<string>customer</string>
<string>cnt:A61F9272D5372142AA50BC1BAF33B4BF</string>
<string>type</string>
<string>I</string>
</attrVals>
<propertyValues>
<string/>
</propertyValues>
<template/>
<attributes>
<string>close_date</string>
<string>description</string>
<string>resolution_method.persistent_id</string>
<string>group.persistent_id</string>
<string>ref_num</string>
<string>urgency</string>
<string>resolution_code.persistent_id</string>
<string>web_url</string>
<string>persistent_id</string>
<string>call_back_date</string>
<string>severity</string>
<string>assignee.persistent_id</string>
<string>affected_resource.persistent_id</string>
<string>impact</string>
<string>affected_service.persistent_id</string>
<string>last_mod_dt</string>
<string>last_mod_by.persistent_id</string>
<string>priority</string>
<string>base_template.template_name.persistent_id</string>
<string>log_agent.persistent_id</string>
<string>summary</string>
<string>open_date</string>
<string>category.persistent_id</string>
<string>customer.persistent_id</string>
<string>status</string>
<string>resolve_date</string>
</attributes>
<newRequestHandle/>
<newRequestNumber/>
</createRequest>
</SOAP-ENV:Body>
</SOAP-ENV:Envelope>