We need to map a request of category for the incident
[05/04/19 04:38:24:024 BST] [qtp1279309678-29] DEBUG common.GenericSOAPDispatchService: Creating service
[05/04/19 04:38:24:024 BST] [qtp1279309678-29] DEBUG common.GenericSOAPDispatchService: Creating dispatch
[05/04/19 04:38:24:024 BST] [qtp1279309678-29] DEBUG common.GenericSOAPDispatchService: Finished refreshing the service and dispatch
[05/04/19 04:38:24:024 BST] [qtp1279309678-29] TRACE sdm.CASDMWebService: SOAP Request to follow...
[05/04/19 04:38:24:024 BST] [qtp1279309678-29] TRACE sdm.CASDMWebService: <?xml version="1.0" encoding="UTF-8" standalone="no"?>
<SOAP-ENV:Header/>
<SOAP-ENV:Body>
<sid>****</sid>
<creatorHandle/>
<attrVals>
<string>summary</string>
<string>Average (2 samples) disk free on C:\ is now 7%, which is below the warning threshold (10%) out of total size 54.9 GB</string>
<string>severity</string>
<string>3</string>
<string>urgency</string>
<string>3</string>
<string>affected_resource</string>
<string>10.166.129.50</string>
<string>impact</string>
<string>3</string>
<string>description</string>
<string>Message: Average (2 samples) disk free on C:\ is now 7%, which is below the warning threshold (10%) out of total size 54.9 GB AlarmID: OO45424925-46353 Origin: PGSUIM_PRM SubSystem: Disk</string>
<string>priority</string>
<string>1</string>
<string>group</string>
<string>cnt:90B215C1D8789D4FABEE1645CEF3D6EE</string>
<string>customer</string>
<string>cnt:A61F9272D5372142AA50BC1BAF33B4BF</string>
<string>type</string>
<string>I</string>
</attrVals>
<propertyValues>
<string/>
</propertyValues>
<template/>
<attributes>
<string>close_date</string>
<string>description</string>
<string>resolution_method.persistent_id</string>
<string>group.persistent_id</string>
<string>ref_num</string>
<string>urgency</string>
<string>resolution_code.persistent_id</string>
<string>web_url</string>
<string>persistent_id</string>
<string>call_back_date</string>
<string>severity</string>
<string>assignee.persistent_id</string>
<string>affected_resource.persistent_id</string>
<string>impact</string>
<string>affected_service.persistent_id</string>
<string>last_mod_dt</string>
<string>last_mod_by.persistent_id</string>
<string>priority</string>
<string>base_template.template_name.persistent_id</string>
<string>log_agent.persistent_id</string>
<string>summary</string>
<string>open_date</string>
<string>category.persistent_id</string>
<string>customer.persistent_id</string>
<string>status</string>
<string>resolve_date</string>
</attributes>
<newRequestHandle/>
<newRequestNumber/>
</createRequest>
</SOAP-ENV:Body>
</SOAP-ENV:Envelope>