CA PAMSC 14.1: ReportAgent is installed by upgrading to 14.1 CP1

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Article ID: 130771

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Updated On:

Products

CA Privileged Access Manager - Cloakware Password Authority (PA) PAM SAFENET LUNA HSM CA Privileged Access Manager (PAM)

Issue/Introduction

ReportAgent is installed by upgrading to 14.1 CP1 though it was not installed before upgrade.

Environment

PAMSC 14.1 CP1 / Windows

Resolution

The fix will be included into the next 14.1 Cumulative patch.

ReportAgent can be disabled by following procedure:
1. Stop PAMSC
\> secons -s
2. edit registry value
HKEY_LOCAL_MACHINE\SOFTWARE\ComputerAssociates\AccessControl\AccessControl\AccessControl Services
remove following line:
ReportAgent;CA PAMSC Report Agent
3. change ReportAgent service startup type to disabled