Examining HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\CA\Shared\ITAM in registry reveals two entries are missing: WebSiteName and WebSitePort.
CA IT Asset Manager 14.1, upgrading to a rollup patch or to 17.x
To address the issue, please do the following, ensuring you have a full backup/snapshot of the environment before proceeding.
The following instructions introduce a change to your registry. Please be sure to take all precautions and backups prior to modifying your registry.
1. Go to Application Server 2. Run 'regedit' 3. Go to HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\CA\Shared\ITAM 4. Right Click on ITAM and export to save the registry key (just a backup) 5. Add the following registry keys. a. WebSiteName b. WebSitePort
To add them Right click in the right-pane - select New -> String Value Enter: Name: WebSiteName Hit Enter. Right click on WebSiteName. Select Modify. Enter Value Data: APMWebsite Click OK.
Do the same to add the next parameter too. Name: WebSitePort Value: 99
After introducing the above registry entries and saving the changes, re-test the RU or 17.2 patch update.