ITAM: Unable to upgrade from 14.1 to a RU patch or 17.2
Article ID: 130762
Updated On:
Products
CA IT Asset Manager
CA Software Asset Manager (CA SAM)
ASSET PORTFOLIO MGMT- SERVER
CA Service Management - Asset Portfolio Management
CA Service Management - Service Desk Manager
Issue/Introduction
Attempts to upgrade ITAM/APM on a rollup patch or to a release such as 17.2 may error out during the Binary update step, being told:
"Failed to apply CA APM Patch, refer logs for more details":
In the T6EE494_20190408_160730.log files, one may notice when searching for "WriteIIS7ConfigChanges" (entries of interest in bold)
MSI (s) (A4!40) [16:07:52:498]: PROPERTY CHANGE: Adding WriteIIS7ConfigChanges property. Its value is '**********'.
MSI (s) (A4!40) [16:07:52:498]: Doing action: WriteIIS7ConfigChanges
Action start 16:07:52: WriteIIS7ConfigChanges.
Action ended 16:07:52: WriteIIS7ConfigChanges. Return value 1.
MSI (s) (A4:F8) [16:08:26:781]: Executing op: ActionStart(Name=WriteIIS7ConfigChanges,Description=Installing Config Keys and Values,)
MSI (s) (A4:F8) [16:08:26:781]: Executing op: CustomActionSchedule(Action=WriteIIS7ConfigChanges,ActionType=11265,Source=BinaryData,Target=**********,CustomActionData=**********)
MSI (s) (A4:68) [16:08:26:783]: Invoking remote custom action. DLL: C:\Windows\Installer\MSIE8AA.tmp, Entrypoint: WriteIIS7ConfigChanges
WriteIIS7ConfigChanges: Error 0x80070002: Site not found for create application
WriteIIS7ConfigChanges: Error 0x80070002: Failed to configure IIS application.
WriteIIS7ConfigChanges: Error 0x80070002: WriteIIS7ConfigChanges Failed.
CustomAction WriteIIS7ConfigChanges returned actual error code 1603 (note this may not be 100% accurate if translation happened inside sandbox)
MSI (s) (A4:F8) [16:08:27:547]: Executing op: ActionStart(Name=WriteIIS7ConfigChanges,Description=Installing Config Keys and Values,)
Property(S): WriteIIS7ConfigChanges = **********
Property(S): MsiHiddenProperties = CommitIIS7ConfigTransaction;CommitMetabaseTransaction;ConfigureIIs7Exec;ConfigureIIsExec;DBADMINPASS;DBADMINUSER;DBPASSWORD;DBSERVERLOGINPW;ExecutePostInstallsetup;RollbackIIS7ConfigTransaction;RollbackMetabaseTransaction;StartIIS7ConfigTransaction;StartMetabaseTransaction;UAPMBATCHPWD;UAPMREPORTING;WriteIIS7ConfigChanges;WriteMetabaseChanges
"Failed to apply CA APM Patch, refer logs for more details":
In the T6EE494_20190408_160730.log files, one may notice when searching for "WriteIIS7ConfigChanges" (entries of interest in bold)
MSI (s) (A4!40) [16:07:52:498]: PROPERTY CHANGE: Adding WriteIIS7ConfigChanges property. Its value is '**********'.
MSI (s) (A4!40) [16:07:52:498]: Doing action: WriteIIS7ConfigChanges
Action start 16:07:52: WriteIIS7ConfigChanges.
Action ended 16:07:52: WriteIIS7ConfigChanges. Return value 1.
MSI (s) (A4:F8) [16:08:26:781]: Executing op: ActionStart(Name=WriteIIS7ConfigChanges,Description=Installing Config Keys and Values,)
MSI (s) (A4:F8) [16:08:26:781]: Executing op: CustomActionSchedule(Action=WriteIIS7ConfigChanges,ActionType=11265,Source=BinaryData,Target=**********,CustomActionData=**********)
MSI (s) (A4:68) [16:08:26:783]: Invoking remote custom action. DLL: C:\Windows\Installer\MSIE8AA.tmp, Entrypoint: WriteIIS7ConfigChanges
WriteIIS7ConfigChanges: Error 0x80070002: Site not found for create application
WriteIIS7ConfigChanges: Error 0x80070002: Failed to configure IIS application.
WriteIIS7ConfigChanges: Error 0x80070002: WriteIIS7ConfigChanges Failed.
CustomAction WriteIIS7ConfigChanges returned actual error code 1603 (note this may not be 100% accurate if translation happened inside sandbox)
MSI (s) (A4:F8) [16:08:27:547]: Executing op: ActionStart(Name=WriteIIS7ConfigChanges,Description=Installing Config Keys and Values,)
Property(S): WriteIIS7ConfigChanges = **********
Property(S): MsiHiddenProperties = CommitIIS7ConfigTransaction;CommitMetabaseTransaction;ConfigureIIs7Exec;ConfigureIIsExec;DBADMINPASS;DBADMINUSER;DBPASSWORD;DBSERVERLOGINPW;ExecutePostInstallsetup;RollbackIIS7ConfigTransaction;RollbackMetabaseTransaction;StartIIS7ConfigTransaction;StartMetabaseTransaction;UAPMBATCHPWD;UAPMREPORTING;WriteIIS7ConfigChanges;WriteMetabaseChanges
Environment
CA IT Asset Manager 14.1, upgrading to a rollup patch or to 17.x
Cause
Examining HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\CA\Shared\ITAM in registry reveals two entries are missing: WebSiteName and WebSitePort.
Resolution
To address the issue, please do the following, ensuring you have a full backup/snapshot of the environment before proceeding.
The following instructions introduce a change to your registry. Please be sure to take all precautions and backups prior to modifying your registry.
1. Go to Application Server
2. Run 'regedit'
3. Go to HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\CA\Shared\ITAM
4. Right Click on ITAM and export to save the registry key (just a backup)
5. Add the following registry keys.
a. WebSiteName
b. WebSitePort
To add them Right click in the right-pane - select New -> String Value
Enter: Name: WebSiteName Hit Enter.
Right click on WebSiteName. Select Modify.
Enter Value Data: APMWebsite Click OK.
Do the same to add the next parameter too.
Name: WebSitePort
Value: 99
After introducing the above registry entries and saving the changes, re-test the RU or 17.2 patch update.
The following instructions introduce a change to your registry. Please be sure to take all precautions and backups prior to modifying your registry.
1. Go to Application Server
2. Run 'regedit'
3. Go to HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\CA\Shared\ITAM
4. Right Click on ITAM and export to save the registry key (just a backup)
5. Add the following registry keys.
a. WebSiteName
b. WebSitePort
To add them Right click in the right-pane - select New -> String Value
Enter: Name: WebSiteName Hit Enter.
Right click on WebSiteName. Select Modify.
Enter Value Data: APMWebsite Click OK.
Do the same to add the next parameter too.
Name: WebSitePort
Value: 99
After introducing the above registry entries and saving the changes, re-test the RU or 17.2 patch update.
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