Post upgrade to 9.0 CA Strong Authentication Service does not start

book

Article ID: 130686

calendar_today

Updated On:

Products

CA Rapid App Security CA Advanced Authentication CA API Gateway

Issue/Introduction

CA Strong Authentication and CA Risk Authentication service fails to start. 

The arcotwebfortstartup.log shows following footprints: 

08/31/18 09:53:35.444 INFO STARTUP 00023533 00WFMAIN - Loading DB-Query Strings is Successful. 
08/31/18 09:53:35.449 INFO STARTUP 00023533 00WFMAIN - Instance found to be already registered. Updating start time 
08/31/18 09:53:35.455 INFO STARTUP 00023533 00WFMAIN - Dbm::SQL State:42S22, Native Code: 7FC700000388, ODBC code: [AA][ODBC Oracle Wire Protocol driver][Oracle]ORA-00904: "INSTANCENAME": invalid identifier 
08/31/18 09:53:35.455 INFO STARTUP 00023533 00WFMAIN - ArDBM::Execution with error (not ICV) for Query[WFSequence_FetchSeq] 
08/31/18 09:53:35.473 INFO STARTUP 00023533 00WFMAIN - Dbm::SQL State:42S22, Native Code: 7FC700000388, ODBC code: [AA][ODBC Oracle Wire Protocol driver][Oracle]ORA-00904: "INSTANCENAME": invalid identifier 
08/31/18 09:53:35.474 INFO STARTUP 00023533 00WFMAIN - ArDBM::Execution with error (not ICV) for Query[WFSequence_CreateSequence:ARWFINSTANCETXNIDSEQ] 
08/31/18 09:53:35.474 WARN STARTUP 00023533 00WFMAIN - ArSQLOpResult: 
08/31/18 09:53:35.474 WARN STARTUP 00023533 00WFMAIN - Failed while inserting ARWFINSTANCETXNIDSEQ sequence information in database. 
08/31/18 09:53:35.474 WARN STARTUP 00023533 00WFMAIN - Registering the Server Instance Startup Failed!. 

 

Cause

UDS service not started prior to starting CA Strong Authentication service

Environment

CA Strong Authentication and CA Risk Authentication version 9.0

Resolution

1. Start UDS (running under your application server say Tomcat).
b. Start Webfort and Riskfort.

Additional Information

None.