Update catalog from 18.104.22.168 to 17.2 - Service Catalog Service will not start
Article ID: 130681
CA Service Management - Asset Portfolio ManagementCA Service Management - Service Desk Manager
After having catalog 22.214.171.124 updated to 17.2 , catalog is no longer able to be started successfully , in ServiceCatalog.log , it throws the following error :
ERROR | wrapper | 2019/03/26 15:28:32 | The value of property 'wrapper.java.additional.20', '--add-opens java.base/jdk.internal.ref=ALL-UNNAMED' contains unquoted spaces and will most likely result in an invalid java command line.
ITSM Service Catalog 17.2
From viewService.conf file , we saw that catalog was pointing to use JRE 8 .
Starting from 17.2 , it only supports Java 11.0.1 or 11.0.2 version . Java 8 is on longer supported .
Please check the supported Java Version in the following documentation :