Reports scheduled via Advanced Reporting emails invalid link

Article Id: 130678

Status: Published

Updated On: 24-05-2019 06:10

Products:

CLARITY PPM FOR ITG , Clarity PPM On Premise , CLARITY PPM FEDERAL , Clarity PPM SaaS , Clarity PPM SaaS - Application , Clarity PPM SaaS - Application , Clarity PPM On Premise

Issue/Introduction:

Reports scheduled via Advanced Reporting sends an email where the URL link is going to the CSA address for the report content.

Cause:

Clarity PPM URL have been updated in the application tab within CSA.

Environment:

Clarity 15.3
Jaspersoft server 7.1

Resolution:

Advised client to run command admin update jasperParameters to resolve problem.