Fail to deploy CDM probe in Linux

Products

• DX Unified Infrastructure Management (Nimsoft / UIM)

Issue/Introduction

In Suse Linux 12 sp2 with robot 7.97 CDM probe MCS configuration is not deployed with next error message at probe automated_deployment_engine log:
 

04082019 23:23:29,782 [pool-4-thread-6] ERROR DependencyProcessor - Hard dependency robot_update version not found on target robot_update. Dependency will not be installed. 
04082019 23:23:29,782 [pool-4-thread-6] FATAL AbstractActor - Error encountered during distribution of cdm to target /domain/hub/XXXXX: (11,Hard dependency) 
com.nimsoft.ADE.core.DeploymentException 
at com.nimsoft.ADE.archive.DependencyProcessor.processOutDependencies(DependencyProcessor.java:125) 
at com.nimsoft.ADE.actor.ProbeActor.install(ProbeActor.java:75) 
at com.nimsoft.ADE.actor.ProbeActor.install(ProbeActor.java:39) 
at com.nimsoft.ADE.actor.AbstractActor.run(AbstractActor.java:86) 
at java.util.concurrent.Executors$RunnableAdapter.call(Executors.java:511) 
at java.util.concurrent.FutureTask.run(FutureTask.java:266) 
at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1142) 
at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:617) 
at java.lang.Thread.run(Thread.java:745)

Environment

UIM any release 

Linux any release

Cause

This type of problem is caused due not correctly ended the installation, due not correct install_LINUX* package were available at Archive.

Resolution

In order to fix the problem follow the next steps:

1- Download the lastest version of nimldr from http://support.nimsoft.com/Default.aspx?center=felles/archive 
2- At IM Archive , download the latest version of install_LINUX_* packages 
3- Remove old version of the robot 
4- Check that does not remains files under robot install path (/opt/nimsoft/ ) 
      If files remains,  backup all custom files an then delete the nimsoft directory using command ( rm -rf /opt/nimsoft/ ) 
5- use the new nimldr to reinstall the robot. 
6-  Deploy the probes again