USM error-There are no alarm services available

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Article ID: 130645

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Updated On:

Products

DX Infrastructure Management NIMSOFT PROBES

Issue/Introduction

USM portlet throws error .Other UMP portlets are working ok 

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Details:
com.firehunter.ump.exceptions.DataFactoryException : There are no alarm services available!
Please check the log for more information.
Stack Trace:
(1) error, There are no alarm services available!
    at com.nimsoft.events.client.EmsClient.ensureAtLeastOneAlarmServiceAvailable(EmsClient.java:716)
    at com.nimsoft.events.client.EmsClient.getAlarms(EmsClient.java:50)
    at com.firehunter.usm.alarms.EmsAlarmProvider.getAlarmsResult(EmsAlarmProvider.java:93)
    at com.firehunter.usm.alarms.EmsAlarmProvider.getAlarmUpdates(EmsAlarmProvider.java:60)
    at com.firehunter.usm.AlarmUtils.getAlarmsFromDb(AlarmUtils.java:320)

Environment

UIM 8.51
ems 9.01

Resolution

The alarm services error is related to ems probe
.In this particular case checked the ems address configuration is correct in wasp.cfg but the ems port was not accessible from the ump server 
This was checked by telnet from ump server to the ems probe ip and port 
Enabling the ems port accessibility from ump server resolved the issue