Rest HTTP Services dont load in SOAP UI

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Article ID: 130619

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Updated On:

Products

SUPPORT AUTOMATION- SERVER CA Service Desk Manager - Unified Self Service KNOWLEDGE TOOLS CA Service Management - Asset Portfolio Management CA Service Management - Service Desk Manager

Issue/Introduction

The HTTP page from the REST WS load all the methods but for some reason, SOAP UI or any other Web services utility, only show the rest_access method.

Cause

The option @NX_REST_WEBSERVICE_RESOURCES_TO_EXPOSE was installed only with the value "rest_access" which reduced the list of REST web services that can be used to "rest_access".

Environment

Service Desk 14.1 or higher

Resolution

1. Log in SD with an administrator account.
2. Go to the administration tab->options manager->Web Services->REST_WEBSERVICE_RESOURCES_TO_EXPOSE .
3. Click on it and uninstall it, then the SD services need to be restarted.
4. Once the SD server is restarted test with SOAP UI.

Additional Information

Web services management