Missing OPMS in ASM dashboard when setting up multiple OPMS on one site

Products

• CA App Synthetic Monitor

Issue/Introduction

We are trying to get two OPMS working from one site and at the moment we have both set up to provide a tunnel to the external ASM environment but only one of them shows up in the ASM dashboard. As a note we have have two OPMS set up with independent tunnels with the same external IP out to the internet.

Environment

10.1

Cause

This could occur when the user changes the hostname after installation.

Resolution

In order to address this issue the user would need to re-register the OPMS by re-running the installer after changing the hostname and deleting the old hostname entry in ASM Dashboard.