"ERROR: Could not open file 'xcom.glb' for reading (access denied)" starting xcomd

Products

• XCOM Data Transport
• XCOM Data Transport - Windows

Issue/Introduction

XCOM scheduler xcomd fails to start with following error:

ERROR: Could not open file 'xcom.glb' for reading (access denied). 
PRG=xcomd PID=8599 
XCOMU0473E Error(s) parsing xcom.glb; xcomd cannot start. 

Script FAILED: Starting XCOM daemon 

The file xcom.glb is owned by the root user and has permissions -rwxrwxrwx

Environment

• XCOM™ Data Transport® for Linux PC
• Red Hat Enterprise Linux

Cause

The XCOM code does not directly use directory "/opt/CA/XCOM/config" to locate the xcom.glb file. Rather it uses symbolic link "/usr/spool/xcom/config -> /opt/CA/XCOM/config" to locate the file. The symbolic link was missing.

Resolution

After creating the symbolic link "/usr/spool/xcom/config" the xcomd startup problem was resolved:
ln -s /opt/CA/XCOM/config /usr/spool/xcom/config