CA XCOM scheduler xcomd fails with "ERROR: Could not open file 'xcom.glb' for reading (access denied)"

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Article ID: 130592

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Updated On:

Products

CA XCOM Data Transport CA XCOM Data Transport - Windows CA XCOM Data Transport - Linux PC CA XCOM Data Transport - z/OS

Issue/Introduction

CA XCOM 11.6 scheduler xcomd fails to start with following error:

ERROR: Could not open file 'xcom.glb' for reading (access denied). 
2019/04/03 12:03:23 PRG=xcomd PID=8599 
XCOMU0473E Error(s) parsing xcom.glb; xcomd cannot start. 

Script FAILED: Starting XCOM daemon 


The file xcom.glb is owned by the root user and has permissions -rwxrwxrwx

Cause

The XCOM code does not directly use directory "/opt/CA/XCOM/config" to locate the xcom.glb file. Rather it uses symbolic link "/usr/spool/xcom/config -> /opt/CA/XCOM/config" to locate the file. It was found that the symbolic link was missing.

Environment

XCOM 11.6
Red Hat Enterprise Linux 7.6 

Resolution

After creating the symbolic link "/usr/spool/xcom/config" the xcomd startup problem was resolved:
ln -s /opt/CA/XCOM/config /usr/spool/xcom/config