CA XCOM scheduler xcomd fails with "ERROR: Could not open file 'xcom.glb' for reading (access denied)"

Article Id: 130592

Status: Published

Updated On: 15-04-2019 16:59

Products:

CA XCOM Data Transport , CA XCOM Data Transport - Windows , CA XCOM Data Transport - Linux PC , CA XCOM Data Transport - z/OS

Issue/Introduction:

CA XCOM 11.6 scheduler xcomd fails to start with following error:

ERROR: Could not open file 'xcom.glb' for reading (access denied).
2019/04/03 12:03:23 PRG=xcomd PID=8599
XCOMU0473E Error(s) parsing xcom.glb; xcomd cannot start.

Script FAILED: Starting XCOM daemon

The file xcom.glb is owned by the root user and has permissions -rwxrwxrwx

Cause:

The XCOM code does not directly use directory "/opt/CA/XCOM/config" to locate the xcom.glb file. Rather it uses symbolic link "/usr/spool/xcom/config -> /opt/CA/XCOM/config" to locate the file. It was found that the symbolic link was missing.

Environment:

XCOM 11.6
Red Hat Enterprise Linux 7.6

Resolution:

After creating the symbolic link "/usr/spool/xcom/config" the xcomd startup problem was resolved:
ln -s /opt/CA/XCOM/config /usr/spool/xcom/config