Webstart Workstation connection refused
Article ID: 130573
Updated On:
Products
APP PERF MANAGEMENT
CA Application Performance Management Agent (APM / Wily / Introscope)
CUSTOMER EXPERIENCE MANAGER
INTROSCOPE
Issue/Introduction
Webstart Workstation gets "Connection Refused" when connects to MOM.
Webstart Workstation connects to Collector EMs without any issue.
Webview connects to MOM without any problem.
Webstart Workstation connects to Collector EMs without any issue.
Webview connects to MOM without any problem.
Cause
Possible causes:
1. connectivity
2. Port
3. firewall
4. proxy
5. DNS
1. connectivity
2. Port
3. firewall
4. proxy
5. DNS
Environment
CA APM 10.7 SP3
RHEL 6.0
RHEL 6.0
Resolution
1. Make sure the computer can ping telnet using the same port
2. Check the firewall
3. Make sure the Proxy settings
4. Check any changes on the DNS
2. Check the firewall
3. Make sure the Proxy settings
4. Check any changes on the DNS
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