Rally - Connector: ac2db encountered an ERROR condition

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Article ID: 130565

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Updated On:

Products

CA Agile Central On Premise (Rally) CA Agile Central SaaS (Rally)

Issue/Introduction

When running the connector, the following error is output:
ac2db encountered an ERROR condition.
I/O operation on closed file.

No data is returned, and the log file only outputs:
************************************************************************************************************************ 

CA Agile Central DatabaseConnector version 1.1.0 starting at: 2019-04-01 14:35:11 Z 
curdir: X:\...\dbeif-1.1.0 
command: ac2db 

************************************************************************************************************************ 

[2019-04-01 14:35:11 Z] INFO: DBConnectorRunner._operateService - processing to commence using content from config.yml 

Environment

Release:
Component: ACSAAS

Resolution

The resolution to this is to take the contents of the config file and paste them into a new file.