Client Automation - crash of process rcManSrv.exe

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Article ID: 130553

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Updated On:

Products

CA Automation Suite for Data Centers - Configuration Automation CA Client Automation - Asset Management CA Client Automation - IT Client Manager CA Client Automation CA Client Automation - Remote Control CA Client Automation - Asset Intelligence CA Client Automation - Desktop Migration Manager CA Client Automation - Patch Manager

Issue/Introduction

On a Domain Manager, process rcManSrv.exe is crashing with exception :
 
Reason:
rcManSrv.exe caused an EXCEPTION_ACCESS_VIOLATION in module rcEvent.dll at 0023:6A858A0B, CRCEvent::ReportToStatusManager()+5259 byte(s)

Registers:
EAX=00000000  EBX=0021E0F4  ECX=6A87E6F4  EDX=00000000  ESI=169F3140 
EDI=01E5CE90  EBP=038BF0A4  ESP=038BF09C  EIP=6A858A0B  FLG=00010206 
CS =0023      DS =002B      SS =002B 
ES =002B      FS =0053      GS =002B

Call Stack:
0023:6A858A0B (0x6A87E6F4 0x038BF0E4 0x6A8541C8 0x00000002) rcEvent.dll, CRCEvent::ReportToStatusManager()+5259 byte(s)
0023:6A8582EF (0x00000002 0x7FC2C219 0x038BF79C 0x038BF0E4) rcEvent.dll, CRCEvent::ReportToStatusManager()+3439 byte(s)
0023:6A8541C8 (0x7FC2C3FD 0x0DA2F0A0 0x038BF4E4 0x6A863C14) rcEvent.dll, CRCEvent::CRCEvent()+0264 byte(s)
0023:6A85A4BE (0x169F3140 0x7FC2C60D 0x01E4FA20 0x038BF1CC) rcEvent.dll, HostNotListeningEvent::HostNotListeningEvent()+0046 byte(s)
0023:6A852306 (0x169F3140 0x038BF670 0x01DDDDD0 0x6A61728C) rcEvent.dll, CRCEvent::create()+1158 byte(s)
0023:6A6145E0 (0x169F3140 0x01E4A920 0x01E5CE9C 0x038BF740) rcTraceManager.DLL
0023:6A615713 (0x0C550AA0 0x169F3140 0x7FC53AEB 0x0D843770) rcTraceManager.DLL
0023:6AF99D64 (0x0C550AA0 0x169F3140 0x7FC51228 0x0D843770) rcGlobalManager.DLL
0023:70695C38 (0x01E12438 0x0D843770 0x0C045440 0x00000001) rcMessenger.DLL, CRCMessenger::Callback()+0408 byte(s)
0023:749977CD (0x01E15018 0x749B0679 0x01E15018 0x01E15018) CFSMCAPI.dll, CFCreateInstance()+25949 byte(s)
0023:749B0ADA (0x01E15040 0x01E15018 0x00000000 0x00000000) CFSMCAPI.dll, SmSecSetCallback()+14858 byte(s)
0023:74892325 (0x01E15040 0x038BF904 0x77A99802 0x01E15040) cfOSServices.DLL, CFCreateInstance()+54645 byte(s)
0023:76BC343D (0x01E15040 0x04D63B4D 0x00000000 0x00000000) kernel32.dll, BaseThreadInitThunk()+0018 byte(s)
0023:77A99802 (0x748924F0 0x01E15040 0xFFFFFFFF 0x77B2766F) ntdll.dll, RtlInitializeExceptionChain()+0099 byte(s)
0023:77A997D5 (0x748924F0 0x01E15040 0x00000000 0x00000000) ntdll.dll, RtlInitializeExceptionChain()+0054 byte(s)


 

Environment

Client Automation 14.0 SP2

Resolution

Contact CA Technical Support asking for fix :T533331