Error Server side operation when launching iXp

Products

• CA Workload Automation iXP

Issue/Introduction

After upgrading the Tomcat from version 7 to version 8, we are not able to login into iXp. We get message "Error:Server side operation".

Environment

Windows ONLY

Resolution

The root cause is that tomcat is missing the iXp variables.
You can find back in the tomcat8-stderr file following lines

2019-04-03 12:46:25 Commons Daemon procrun stdout initialized
iXp:ixp.home    = null
iXp:ixp.version = 11.3.5.5115
 

After installation of Tomcat8 , you should have an option 'Configure Tomcat'. 

Before doing this, you can check if you find this option under 'start' - programs. 
If so, be sure that this is the one for tomcat8 and not the one for tomcat7. 

We can workaround with the actual tomcat8 installation you have. 
Open a command prompt and go to installation directory of tomcat8/bin directory. 
Run following command 

tomcat8w //ES /Tomcat8 

This will popup window called 'Apache Tomcat 8.5 Tomcat8 Properties'. 
Select the 'Java' button. 
And add following 3 lines at the bottom in the 'Java Options'. 

-Dixp.home=C:\CA\IXP 
-Xms1500m 
-Xmx1500m 

Fill in correct path for ixp. Example: C:\CA\IXP 

Press 'Apply' and close the window 

Restart the tomcat8 service.