Automation Engine hangs after clicking licenses in System Overview

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Article ID: 130536

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Updated On:

Products

CA Automic Workload Automation - Automation Engine AUTOMIC WORKLOAD AUTOMATION

Issue/Introduction

Automation Engine hangs after clicking licenses in System Overview

After 10 minutes all WPs report:
U00003388 Connection to Server '<system>#WP<xxx>1' received no message for '600' seconds. 
...and a PWP switich is trigger

During this time the Java Gui becomes (very) slow or even inaccessible.

Cause

Due to a correction in v11.2.9 to improve the license count the PWP get overloaded when thousands of agents are connecting to the Automation Engine

Environment

This issue only occurs in v11.2.9 and v11.2.10

Resolution

Solution: 
Update to a fix version listed below or a newer version if available.

Fix version:
Component(s): Automation Engine

Automation Engine 11.2.10HF1