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Automation Engine hangs after clicking licenses in System Overview

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Article ID: 130536

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Updated On:

Products

CA Automic Workload Automation - Automation Engine

Issue/Introduction

Automation Engine hangs after clicking licenses in System Overview

After 10 minutes all WPs report:
U00003388 Connection to Server '<system>#WP<xxx>1' received no message for '600' seconds. 
...and a PWP switich is trigger

During this time the Java Gui becomes (very) slow or even inaccessible.

Environment

This issue only occurs in v11.2.9 and v11.2.10

Cause

Due to a correction in v11.2.9 to improve the license count the PWP get overloaded when thousands of agents are connecting to the Automation Engine

Resolution

Solution: 
Update to a fix version listed below or a newer version if available.

Fix version:
Component(s): Automation Engine

Automation Engine 11.2.10HF1