ALERT: Some images may not load properly within the Knowledge Base Article. If you see a broken image, please right-click and select 'Open image in a new tab'. We apologize for this inconvenience.
Automation Engine hangs after clicking licenses in System Overview
Article ID: 130536
Updated On:
Products
CA Automic Workload Automation - Automation Engine
Issue/Introduction
Automation Engine hangs after clicking licenses in System Overview
After 10 minutes all WPs report:
U00003388 Connection to Server '<system>#WP<xxx>1' received no message for '600' seconds.
...and a PWP switich is trigger
During this time the Java Gui becomes (very) slow or even inaccessible.
After 10 minutes all WPs report:
U00003388 Connection to Server '<system>#WP<xxx>1' received no message for '600' seconds.
...and a PWP switich is trigger
During this time the Java Gui becomes (very) slow or even inaccessible.
Cause
Due to a correction in v11.2.9 to improve the license count the PWP get overloaded when thousands of agents are connecting to the Automation Engine
Environment
This issue only occurs in v11.2.9 and v11.2.10
Resolution
Solution:
Update to a fix version listed below or a newer version if available.
Fix version:
Component(s): Automation Engine
Automation Engine 11.2.10HF1
Update to a fix version listed below or a newer version if available.
Fix version:
Component(s): Automation Engine
Automation Engine 11.2.10HF1
Feedback
Yes
No
Powered by
