Automation Engine hangs after clicking licenses in System Overview
Article ID: 130536
Updated On:
Products
CA Automic Workload Automation - Automation Engine
Issue/Introduction
Automation Engine hangs after clicking licenses in System Overview
After 10 minutes all WPs report:
U00003388 Connection to Server '<system>#WP<xxx>1' received no message for '600' seconds.
...and a PWP switich is trigger
During this time the Java Gui becomes (very) slow or even inaccessible.
After 10 minutes all WPs report:
U00003388 Connection to Server '<system>#WP<xxx>1' received no message for '600' seconds.
...and a PWP switich is trigger
During this time the Java Gui becomes (very) slow or even inaccessible.
Environment
This issue only occurs in v11.2.9 and v11.2.10
Cause
Due to a correction in v11.2.9 to improve the license count the PWP get overloaded when thousands of agents are connecting to the Automation Engine
Resolution
Solution:
Update to a fix version listed below or a newer version if available.
Fix version:
Component(s): Automation Engine
Automation Engine 11.2.10HF1
Update to a fix version listed below or a newer version if available.
Fix version:
Component(s): Automation Engine
Automation Engine 11.2.10HF1
Feedback
Yes
No
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