Automation Engine hangs after clicking licenses in System Overview

Article Id: 130536

Status: Published

Updated On: 05-04-2019 02:16

Products:

CA Automic Workload Automation - Automation Engine , AUTOMIC WORKLOAD AUTOMATION

Issue/Introduction:

Automation Engine hangs after clicking licenses in System Overview

After 10 minutes all WPs report:
U00003388 Connection to Server '<system>#WP<xxx>1' received no message for '600' seconds.
...and a PWP switich is trigger

During this time the Java Gui becomes (very) slow or even inaccessible.

Cause:

Due to a correction in v11.2.9 to improve the license count the PWP get overloaded when thousands of agents are connecting to the Automation Engine

Environment:

This issue only occurs in v11.2.9 and v11.2.10

Resolution:

Solution:
Update to a fix version listed below or a newer version if available.

Fix version:
Component(s): Automation Engine

Automation Engine 11.2.10HF1